Support, Retention & Data Requests

Last updated: 2026-11-05

Product support

For help using Clariva, contact help@clariva.co.

Clariva is a self-help and drafting tool for adults in the United Arab Emirates managing their own personal debt. Users review what Clariva prepares and decide whether and how to contact their banks or creditors. Clariva does not provide legal, financial or debt-counselling advice or contact creditors on a user’s behalf.

Privacy and data requests

To request access to or a copy of your personal data, correction, deletion, or an objection to or restriction of processing where applicable, contact privacy@clariva.co. You may also withdraw consent where consent is the basis for processing, or lodge a complaint with the relevant authority.

Delete individual documents in the app, or email privacy@clariva.co with the subject "Privacy Request (Clariva)" from the account's email address to delete the account and all remaining data.

Identity verification and response target

Send an account deletion request from the account’s email address. Clariva aims to respond without undue delay and within 30 days, or sooner where applicable law requires.

Retention schedule

  • Account, profile, debts, budgets, communications and generated documents: For the life of the account and afterwards only as needed to complete a deletion request, comply with law or resolve disputes.
  • Uploaded documents and extracted data: Until the user deletes the document; deleting a document also deletes its extraction results, linked loan and payment records and the stored file.
  • Legacy rollback copy: Kept read-only until the migration rollback window is closed, then deleted; also covered by deletion requests.
  • Security and operational logs: For the shortest period reasonably needed for security, troubleshooting and legal obligations.
  • Support and privacy request records: As long as needed to handle the request, demonstrate the response and comply with applicable law.

Deletion, backups, and legal holds

Deletion requests are subject to lawful exceptions. Clariva may retain records required to meet a legal obligation or to establish, exercise or defend legal claims, and information needed to prevent fraud, abuse or security incidents. Residual copies may remain in managed backups and provider logs until they rotate out under the provider’s normal cycle.

MCP disconnect and revocation when enabled

Clariva’s public MCP integration is not enabled.

Organisation and contact

Clariva
Trade Centre Rd, Dubai, United Arab Emirates
Website: https://clariva.co
Support: help@clariva.co
Privacy: privacy@clariva.co

© 2026 Clariva